Your privacy is a cornerstone of everything we build at ac4d. This policy explains clearly and honestly what personal data we collect, why we collect it, how we use it, and the rights you hold as a Member.
These six principles guide every data decision we make at ac4d. Full legal detail follows in the sections below.
We collect only the data that is genuinely necessary to operate your account, verify your identity (KYC), process payments in IDR, and improve our services. We do not harvest data speculatively.
All data in transit is protected by industry-standard TLS/SSL encryption. Sensitive fields including passwords, bank account numbers, and KYC documents are encrypted at rest using AES-256 standards.
ac4d does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this policy.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to [email protected] and we will respond within 30 days.
We use cookies and similar tracking technologies strictly for session management, fraud prevention, and platform analytics. We do not use cross-site tracking cookies or sell behavioral profiles to advertisers.
ac4d does not knowingly collect or process personal data from individuals under the age of 21. Any account found to belong to a person under 21 will be closed and all associated data deleted promptly.
Overview: This Privacy Policy ("Policy") describes how ac4d ("We", "Us", "Our") collects, uses, stores, and protects the personal data of Members who register and interact with the ac4d platform at https://ac4d.cam. By creating an account or using our services, you confirm that you have read and understood this Policy. This Policy is incorporated by reference into our Terms & Conditions.
The following terms carry the meanings assigned below throughout this Policy:
The Data Controller responsible for your Personal Data is the operating entity behind the ac4d platform, which holds an international gaming license and operates the website at https://ac4d.cam.
For all privacy-related queries, requests, and complaints, you may contact our Data Protection team directly:
ac4d Data Protection Team
Email: [email protected]
Subject Line: "Privacy Request — [Your Username]"
Response Time: Within 30 calendar days of receipt
Operating Hours: 24/7 (Western Indonesia Time, WIB, UTC+7)
ac4d collects Personal Data through three primary channels: information you provide directly, data generated through your use of the platform, and data received from third parties. The table below provides a comprehensive overview of the data categories we collect:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Account Registration Data | Full legal name, date of birth, email address, phone number, residential address in Indonesia, username, password (hashed) | Provided directly by you during account creation |
| Identity Verification (KYC) | Government-issued ID (KTP, Passport, SIM), proof of address document (utility bill, bank statement), selfie photograph for ID verification | Uploaded by you during KYC process or requested by our compliance team |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet account names (OVO, DANA, GoPay), transaction history (deposits, withdrawals, wagers), balance records | Provided by you when adding payment methods; transaction logs generated automatically |
| Gameplay Data | Betting history, game selections, win/loss records, bonus claims, preferred game providers, session duration, responsible gaming limit settings | Generated automatically through platform use |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, language preference, time zone (WIB/WITA/WIT), referring URLs, cookies and session IDs | Collected automatically via web server logs, cookies, and analytics scripts |
| Communication Data | Customer support chat logs, email correspondence, complaint records, feedback submissions | Generated when you contact support or respond to our surveys |
| Marketing Preferences | Email marketing opt-in/opt-out status, SMS notification preferences, preferred communication language (English/Indonesian for support) | Set by you in account settings or during registration; updated when you adjust preferences |
We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation, unless such data is specifically required under applicable AML regulations (e.g., politically exposed person (PEP) screening).
ac4d processes your Personal Data on the following legal grounds, as recognized under applicable data protection laws:
Where we rely on legitimate interests as the legal basis for processing, you have the right to object to such processing. Details of how to exercise this right are provided in Section 11 below.
ac4d uses your Personal Data exclusively for the following purposes:
ac4d does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share Personal Data only in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf under strict data processing agreements. These providers have access to Personal Data only to the extent necessary to perform their services and are contractually obligated to protect your data and use it solely as directed by ac4d. Categories of service providers include:
We may disclose Personal Data when required to do so by law or in response to valid legal process, including:
In the event that ac4d undergoes a merger, acquisition, asset sale, or other corporate restructuring, your Personal Data may be transferred to the acquiring entity. You will be notified via email or prominent site notice before your data is transferred and becomes subject to a different privacy policy.
In circumstances not covered above, we will seek your explicit consent before sharing your Personal Data with any third party.
ac4d's servers and data processing infrastructure may be located outside Indonesia. Personal Data collected from Indonesian Members may be transferred to, stored, and processed in jurisdictions where our service providers operate, including but not limited to countries in Europe, Asia-Pacific, and North America.
When we transfer Personal Data internationally, we implement appropriate safeguards to ensure a level of protection equivalent to that required under applicable Indonesian data protection standards. These safeguards include:
You may contact our Data Protection team at [email protected] to request further details about the international transfers affecting your data and copies of the relevant safeguard mechanisms.
ac4d uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device by your web browser at the request of the ac4d website.
| Cookie Type | Purpose | Expiration |
|---|---|---|
| Strictly Necessary Cookies | Enable core platform functionality including user authentication, session management, and secure access to your account. Without these cookies, the platform cannot function. | Session (deleted when you close your browser) or up to 30 days for persistent login |
| Security Cookies | Detect and prevent fraudulent activity, unusual login patterns, duplicate account creation, and bot attacks. | Up to 90 days |
| Analytics Cookies | Collect aggregated, anonymized data on how Members use the platform, including page views, session duration, and navigation patterns. Used to improve user experience. | Up to 2 years |
| Preference Cookies | Remember your settings such as language preference, time zone (WIB/WITA/WIT), and display options. | Up to 1 year |
Most web browsers are set to accept cookies by default. You may configure your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that disabling Strictly Necessary Cookies will prevent you from accessing your ac4d account and using the platform.
We do not use third-party advertising cookies or cross-site tracking technologies. ac4d does not participate in behavioral advertising networks.
ac4d retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods by data category:
After the applicable retention period expires, Personal Data is securely deleted or anonymized such that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and research purposes.
ac4d implements industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or damage. Our security framework includes:
While we take all reasonable steps to protect your Personal Data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. Never share your password with third parties.
Under applicable data protection laws, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact [email protected] with "Privacy Request" in the subject line and include your registered username.
You may request a copy of the Personal Data we hold about you. We will provide this in a structured, commonly used, machine-readable format (typically JSON or CSV) within 30 days.
If your Personal Data is inaccurate or incomplete, you may request that we correct or update it. You may update most account information directly via your account settings.
You may request deletion of your Personal Data where there is no legal basis for continued processing. Note that we must retain certain data for 7 years under AML regulations even after account closure.
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
You may request that we limit how we use your data while a dispute about accuracy or lawfulness of processing is resolved, or while we assess your objection to processing.
You may request that we transfer your Personal Data to another service provider in a machine-readable format, where technically feasible and where processing is based on consent or contract.
We will respond to all rights requests within 30 calendar days of receipt. If we require additional time (e.g., for particularly complex requests), we will inform you within the initial 30-day period and explain the reason for the extension.
You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have processed your Personal Data unlawfully or have failed to respond adequately to a rights request.
ac4d's services are intended solely for individuals who are at least 21 years of age. We do not knowingly collect, use, or retain Personal Data from anyone under the age of 21. Gambling by minors is strictly prohibited and is a violation of our Terms & Conditions.
If we become aware that we have collected Personal Data from a person under the age of 21, we will take immediate steps to:
If you believe that an individual under the age of 21 has registered an account on ac4d, please notify us immediately at [email protected] with the subject line "Underage Account Report". We treat such reports with the highest priority.
Parents and guardians are encouraged to monitor their children's internet use and to consider implementing parental control software to prevent access to gambling websites.
The ac4d platform may contain links to third-party websites, services, or game providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others). This Privacy Policy applies only to Personal Data collected by ac4d directly. We are not responsible for the privacy practices or content of any third-party sites or services.
When you interact with third-party game content (e.g., playing a live casino game powered by Evolution Gaming), you may be subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third-party services you access through our platform.
ac4d selects third-party partners based on their adherence to industry-standard data protection practices, but we cannot guarantee their compliance or be held liable for their handling of your data.
ac4d reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where amendments are material — particularly where they expand the scope of data collection or introduce new data sharing arrangements — we will provide reasonable advance notice via:
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the ac4d platform following notice of an amendment constitutes acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and may request account closure as described in our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact our Data Protection team using the details below. All correspondence should be in English or Indonesian and should include your registered username where applicable.
ac4d Data Protection Team
Email: [email protected]
Subject Line for Privacy Requests: "Privacy Request — [Your Username]"
Subject Line for Data Breach Reports: "Security Incident Report"
Response Time: Within 30 calendar days for rights requests; within 72 hours for security incidents
Operating Hours: 24 hours a day, 7 days a week
Time Zone: Western Indonesia Time (WIB, UTC+7)
If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. In Indonesia, you may contact the Ministry of Communication and Informatics (Kementerian Komunikasi dan Informatika) or relevant data protection bodies.
For responsible gaming concerns specifically, please refer to our Responsible Gaming page, which contains details of self-exclusion tools, deposit limits, and external support organizations.
Our FAQ covers common privacy questions in plain language. You can also review our Terms & Conditions or contact our Data Protection team directly for personalized assistance.